We’re excited to introduce the
Troubleshoot Availability
Tool, which helps ensure your booking page reflects the most accurate, up-to-date appointment availability. What Is It?
The
Troubleshoot Availability
tool helps you identify why certain appointment slots may not appear on your booking page. Whether it’s conflicting calendar settings, availability overrides, or holiday conflicts, this tool provides real-time insights to resolve issues quickly.The tool displays the number of available appointments for each time slot on your booking page. Hovering over an appointment time will display information regarding its availability and what factors affect whether it is bookable.
Key Benefits
- Pinpoint Availability Conflicts: Easily spot calendar settings or overrides blocking appointment slots.
- Save Time: No more guessing—see why a time slot is unavailable with clear visual cues. Each time slot will display a green bubble with a number indicating how many appointment slots are available at that time or a red bubble with a zero indicating no availability.
- Optimize Booking Pages: Ensure your schedule reflects the right openings and keeps your clients happy.
How to Get Started
Enable the tool in two ways:
From the Apptoto Platform:
- Navigate to the "Booking Pages" tab.
- Select a page and click the "Availability" tab.
- Click the “Troubleshoot Availability" button and open the booking page you want to check.
Directly on Your Booking Page (while logged in):
- Open the booking page you want to check
- Scroll to the bottom and click “Troubleshoot Availability.”
Once enabled, hover over any time slot to view detailed availability information. The box that appears will give you more information about why certain appointments are available (or not) and the synced calendars.
Common Reasons Impacting Appointment Availability
Find a comprehensive list of the settings that most commonly create availability conflicts and learn how to fix these issues in our Common Appointment Availability Issues help article.
Likewise, check out the "Troubleshoot Availability Issues" help article for a more robust guide on getting started using the tool.
IMPORTANT: The "Troubleshoot Availability" button is not visible to your clients. It is only viewable to you and any users of your Apptoto account.
Still confused?
Contact our support team for further assistance support@apptoto.com.