Ability to trigger actions based on participant state rather than message response activity
D
David
Add the ability to trigger automations based on the participant’s actual appointment state (Accepted, Declined, Still Invited, etc.) rather than simply whether any inbound message was received. I am currently using the “No response after X hours” automation to automatically mark appointments as Declined if a participant does not respond within 24 hours. However, this automation stops as soon as any reply is received - even if the participant did not actually select or send a valid Accept or Decline response.
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