"Initial Consent Messages" - messages that are sent the first time a contact is added to an appointment asking for permission to continue to send messages over SMS / Phone / Email
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Tyler Blair
Would we want to allow them to opt-out of other channels? e.g. in SMS message could they reply and say they don't want email somehow?
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Nicole
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Nicole
Great news for those wanting to automate initial consent requests for SMS messages, initial consent messages are available in Apptoto.
To automatically send initial consent messages to your clients before sending them their first appointment-related text, navigate to Apptoto > Messaging tab > Consent Settings.
From there, scroll down to "Initial Consent Message" and enable consent messages using the checkbox. You can also enable Double-Opt In by clicking the checkbox next to "Require Double-Opt In before sending actual messages."
For more information on the difference between initial consent messages and double-opt in messages, and how to implement both, check out our:
-Product Update: https://feedback.apptoto.com/changelog/obtaining-consent-to-text-clients-with-initial-consent-double-opt-in
-Announcement Blog Post: https://www.apptoto.com/product-notes/sms-text-message-consent